I have just returned from the Mall on a Friday night-during Holiday Shopping Season, and yes it is busy. The mall is crowded with Holiday Shoppers, Teenagers, Strollers and Parents trying to fulfill Christmas Lists. In this busy mall you will find several Clerks safely enclosed by the Mall's information Desk. I really could not tell you what services are provided by the information desk. Perhaps you can buy a Mall wide gift card, ask directions to a store, report your missing glove... I make it a point to go to the info counter and take a look at the store coupons offered in a display stand. I stop here first before going to any store to see what coupons are up for grabs. Tonight I snatched a Macy's Family and Friends booklet 25% off regular, sale, and clearance items December 1 through December 6, 2010. There are two coupons in this booklet that are the size of a credit/gift card easily stuck in you...